Return & Refund Policy
1. Return Eligibility
We accept return requests within 30 days of the delivery date.
To qualify for a return:
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The product must be unused, unworn, and in its original condition
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The item must be returned in its original packaging
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Valid proof of purchase, such as an order number or receipt, is required
2. Non-Returnable Items
Certain products are not eligible for return, including:
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Gift cards
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Personalized or customized products
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Final sale or clearance items
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Products specifically identified as non-returnable
3. Return Process
To request a return, please contact us at:
When contacting us, please provide:
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Your order number
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The reason for the return
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Photos of the product, if it is damaged or defective
4. Return Shipping
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Customers are responsible for return shipping costs unless the item received is defective or incorrect
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Original shipping charges are non-refundable
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We recommend using a shipping service that provides tracking information
5. Refunds
Once your returned item has been received and inspected, we will review the return and notify you of the outcome.
For approved returns:
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Refunds will generally be issued within 5–10 business days
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The refund will be credited to the original payment method used for the purchase
Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.
6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include your order number and clear photos of the item so we can review the issue and assist you.
7. Contact Information
For questions about returns, refunds, or exchange-related matters, please contact our customer service team:
Email: service@tivnok.com