Shipping & Delivery

1. Shipping Policy

We provide shipping services to customers worldwide and are committed to delivering your order safely and efficiently. Please review the following shipping information to understand how your order will be processed and delivered.

2. Shipping Methods & Costs

We currently provide the following shipping options:

  • Standard Shipping: Estimated delivery within 7–14 business days, depending on the destination.

  • International Shipping: Delivery times may vary based on the destination, customs procedures, and local postal services.

The shipping fee for your order will be calculated automatically at checkout according to your delivery address and selected shipping method.

3. Order Processing Time

  • Orders are generally processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next available business day.

  • Once your package has been shipped, a confirmation email with tracking details will be sent to you.

4. Order Tracking

After your order has been dispatched, you will receive an email containing your tracking number and shipment information.

You can use the tracking number to check the current status and progress of your package.

If you have not received your tracking information or need assistance with your shipment, please contact us at service@tivnok.com.

5. Shipping Destinations

We currently ship to a wide range of countries, including:

  • United States

  • Canada

  • Australia

  • United Kingdom

  • And other international destinations

If your country or region is not listed, please contact us to confirm whether shipping is available to your location.

6. Customs and Import Duties

International shipments may be subject to customs duties, taxes, or other import charges according to the regulations of the destination country.

Any applicable customs fees, import taxes, or related charges are the responsibility of the customer and are not included in the product price or shipping fee.

7. Missing or Damaged Items

If your package arrives damaged, or you believe your shipment has been lost during transit, please contact us within 7 days of receiving the order.

We will work with the shipping carrier to investigate the issue and, where appropriate, arrange a replacement or refund.

Please retain the original packaging and any damaged items, as they may be required for inspection or a shipping claim.

8. Shipping Delays

Although we make every effort to deliver orders within the estimated timeframe, unexpected delays may occasionally occur due to factors such as severe weather, public holidays, high shipping volumes, customs inspections, or other circumstances beyond our control.

Please allow additional time for delivery when such delays occur.

For significant or extended delays, we will do our best to provide updates and assist in resolving the issue.

9. Contact Information

For any questions about shipping, tracking, delivery, or your order, please contact our customer service team:

Email: service@tivnok.com